Refund Policy

This Refund Policy applies to paid subscriptions purchased on P2P Price (p2pprice.com).

1. Payment Processing

Purchases and subscriptions on P2P Price are processed by our merchant of record, Paddle.com Market Ltd ("Paddle"). Paddle handles payment, billing, applicable taxes, and the technical processing of refunds. Refund requests are reviewed and handled by P2P Price as described below.

2. 14-Day Refund Guarantee (First Subscription Only)

If you are a new subscriber, you may request a full refund within 14 days of your first subscription purchase, for any reason.

This guarantee applies only to the first billing of your first subscription. It does not apply to:

- Automatic renewals.
- Subsequent billing periods.
- Repeat subscriptions after a previous cancellation or refund.
- Plan upgrades or downgrades after the first purchase.

3. How to Request a Refund

To request a refund, contact us at [email protected] within the 14-day period, using the email address linked to your P2P Price account. Please include:

- The email address of your account.
- The date of purchase.

We aim to respond to refund requests within 2 business days.

4. Refund Processing

Approved refunds are returned to the original payment method. Processing is handled by Paddle and typically takes 5 to 10 business days to appear, depending on your bank or payment provider.

5. Cancellation vs. Refund

You can cancel your subscription at any time. Cancellation stops the next automatic renewal. After cancellation, you keep access to paid features until the end of the current paid period.

Except for the 14-day guarantee above, we do not provide partial or pro-rata refunds for unused time in a billing period.

6. Your Statutory Rights

Nothing in this policy limits any mandatory refund or consumer protection rights you may have under the laws of your country of residence.

7. Contact

For any questions about this policy, contact us at: [email protected]